How can we help you?

FAQ – Mireya Studio 💫

💎 ABOUT OUR JEWELRY
What are your jewels made of?
All our jewelry is made of 316L stainless steel, a material known for its durability, water resistance, and hypoallergenic properties. Our gold-plated pieces are 18K gold plated using PVD technology (3 microns) for long-lasting shine.
Are your jewelry pieces waterproof?
Yes 💧! You can wear them in the shower, at the beach, or at the gym. The 316L stainless steel and PVD plating are designed to resist water without tarnishing or blackening.
Are your jewelry pieces hypoallergenic?
Absolutely! No nickel or irritating metals are used. Our jewelry is perfectly suitable for sensitive skin.
Do jewels tarnish over time?
Our jewelry retains its shine thanks to PVD plating. However, to prolong its brilliance, avoid prolonged contact with chemicals or perfumes.
How do I care for my Mireya jewelry?
Clean them with a soft, dry cloth to remove any marks. Avoid direct contact with perfumes or lotions, and store them in your Mireya pouch after use.
Are your jewelry pieces guaranteed?
Yes ✨ each piece of jewelry is covered by a 6-month warranty against manufacturing defects or abnormal wear of the plating.
📦 ORDERS & DELIVERY
What are the delivery times?
Orders are shipped within 24 to 48 hours. Delivery times vary between 3 to 6 business days in France and 5 to 10 days internationally.
What are the delivery costs?
Delivery is free for orders over €60. Below that amount, shipping costs are calculated at checkout based on the destination.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number to track your package in real time.
Do you ship internationally?
Yes 🌍 we deliver to most European countries and internationally. Delivery times may vary depending on the destination.
I went to the wrong address, what should I do?
Don't panic! Contact us as soon as possible at contact@mireya-studio.com before shipping so we can correct the address.
🔁 RETURNS & EXCHANGES
Can I return a piece of jewelry?
Yes, you can request a return within 14 days of receipt if the jewelry has not been worn. Contact us by email to obtain the return label.
Are the return shipping costs my responsibility?
Return shipping costs are the responsibility of the customer except in the case of an error or defective product.
Can I exchange a piece of jewelry?
Yes 💌 you can exchange your jewelry for another size or another model within 14 days, subject to availability.
🎁 WRAPPING & GIFTS
How are the jewels presented?
Each piece of jewelry is carefully packaged in a Mireya pouch, ready for gifting. Our packaging is designed to be both aesthetically pleasing and eco-friendly.
Can I add a gift note?
Yes 💌 you can specify it in the order notes. We will carefully add it to your package.
Do the prices appear on the receipt?
No, there are no prices indicated in the packages — perfect for worry-free gifting!